Taphouse West Bar and Grille

I was instantly greeted by the warm and friendly bartender Zac who is absolutely the best in the business for service. The drinks were excellent, flavorful and prompt. I was repeatedly checked on by the manager Kiah who made sure my experience was perfect from start to finish with a keen eye for detail and a smile. The food was delicious, well presented and they were very accommodating and knowledgeable about allergies which were also included in the menu for convenience. Cannot recommend this gem of a location more highly!

Wanted to like this place but it was below average across the board. We won't be back; too many other places with much better food around to come back.
Honey Old Bay wings. Needed more old bay but once we added some at the table they were excellent.
French fries. Very good, hand-cut style fries.
Crab Dip. OK. Not great. Not much crab in it.
Crab Cake. Not very good.
Fish and chips. OK but only lukewarm.
Brisket Grilled Cheese. The brisket was mostly inedible. Hard, dry, overcooked, couldn't even bite through it. Had to remove most and just eat what was left of the grilled cheese. (see 2nd pic. Dry brisket piece, like trying to chew through a shoe... Only looks greasy because of some melted cheese).
Special: Smoked Prime Rib (French) Dip. Pretty awful. The prime rib was thick cut, overcooked, dry. It was like shoe leather. Terrible. No flavor. Also, it arrived with no aus jus. Had to ask for it. A few bites in I couldn't taste the horseradish
aioli.... Pulled it apart... There was no horseradish aioli on it. Had to ask for it too. Pretty bad sandwich even with the au jus and aioli. One of the worst I have ever had. The meat was that bad. (see pic).

Biggest positives were the employees. Everyone we came in contact with from the hostess, servers, food runners, were all great. Too bad the food is average to poor.

We called for a larger party. The girl who answered was very kind and said, “we can seat you right away but wait 15 minutes for food ticket so the kitchen isn’t overwhelmed”
That seemed fair. We waited for close to hour for “some” of our food to come out. It was warm, not hot, and then half of our party waited another 30 minutes for the rest of the food. Our waiter was very sweet and clearly overwhelmed with keeping everyone happy. My thoughts are please don’t accept people to your establishment if your kitchen can’t keep up. It was simple menu and simple orders.